Integrations / Capsule

Capsule phone system integration

Integrate Capsule CRM with CircleLoop for a seamless business phone system.

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What does CircleLoop + Capsule Integration give you?

These are just a few of the added benefits you’ll get

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    Capsule Contact Syncing

    The details in your Capsule contact management system automatically sync with CircleLoop, giving you all your contact details ready to use.

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    Capsule Call Activity Logging

    Every call, voicemail and call recording made through CircleLoop can be logged in Capsule as Notes against a contact in the address book.

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    Next Level Inbound Caller ID

    No matter what device you use CircleLoop on, if a caller is in your Capsule CRM all of their details will be displayed on screen when they call you

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Capsule CRM Call Integration with CircleLoop

Capsule makes CRM simple, yet powerful. With an excellent selection of features designed to help users nurture relationships, win more sales, make informed business decisions and keep their data safe. Offering a full overview of the sales pipeline alongside powerful sales analytics, Capsule is an excellent choice for anyone looking for a CRM platform. It’s designed to work in-line with a number of other platforms, integrating smoothly with the likes of Zapier, Zendesk and Xero.

CircleLoop is one of the tools that offers powerful integration with Capsule’s CRM offering.


How does CircleLoop integrate with Capsule?

CircleLoop installs quickly and integrates seamlessly with Capsule. Adding the full capabilities of a business phone system right there inside your CRM platform. CircleLoop enhances your Capsule experience, allowing you to log all call activity within your CRM platform, add different numbers for your users and its very own call analytics. These work well alongside Capsule’s own CRM analytics to give you an oversight of what’s going on with your sales pipeline.

CircleLoop has a number of additional features that give you a full phone system without the need for a desk phone. Operating across any device where you can install the app, it lets you access and call your Capsule contacts on the go.

Capsule integration

Benefits for your team

Instantly know the Capsule contact that’s calling

Whatever app device you’re on, CircleLoop identifies the caller as long as they’re in your Capsule contacts and gives you a direct link to their profile on Capsule.

Better customer management

As you can click to call within the Capsule platform, there’s no need for you to leave your CRM platform to make calls. Letting you have access to all your notes at the same time.

No need to take call notes

CircleLoop can log all your calls, recording them or converting them to text as well as your voicemails and missed calls. You’ll never need to take notes again.

Search & call on the move

With access to the CircleLoop app on any of your devices, you can find your Capsule contacts, and all their notes, on the go. You can then easily call them wherever you are, and don’t have to worry about needing their notes when they call you.

Do You Have Questions?

Frequently Asked Questions

Take a look at the most frequently asked questions and don't hesitate to contact us if you need further assistance

What other features does CircleLoop offer?

CircleLoop is a powerful business telephone service that works entirely through apps. When it integrates with Capsule there are a number of additional benefits that you’ll gain access to. These include a cross-device phone number, additional phone numbers, call analytics, conference call capabilities, team management and much more.

For more about what CircleLoop can add to your business, check out our features page or take a look at our settings guide for each app.

Can I synchronise my Capsule contacts with CircleLoop?

You certainly can! When you install CircleLoop you’ll be asked whether you want to sync your Capsule contacts and it’ll happen at the click of a button.

Smart features that save you time and money

Self service

Add a Platinum, Gold, Silver or Bronze number to your CircleLoop account

Desktop and Mobile Apps

As a cloud-based phone we run using VoIP (voice over internet protocol), so you can make and receive calls on your mobile or desktop.


CircleLoop can sync up with deskphones, so if you still need a physical phone presence we can help there too.

Number Porting

Port your old number over to CircleLoop, so you haven’t got to worry about losing key inbound prospects.


While our apps lessen the worry of missing a call, we offer voicemail transcribing for any voicemails left to your CircleLoop numbers.

Out of Hours Routing

Set the days and times you are available, route calls to another team, menu or external number

Call Transfer

Transfer calls to another team, menu or another user


All voicemails can be converted to text and sent to your activity feed or email

Conference Calling

Every user gets their own conference room, to arrange group calls with ease

Call Recording

Call recording lets your sales team learn from their mistakes and improve their calls, plus they don’t have to worry about taking note or missing a detail.

Call Greetings & Menus

If people need to return your sales calls, you can set up in-call menus to direct callers to the right place.

Call Forwarding

Send inbound calls to mobile phones or other landline numbers


Similar Integrations

Check out our growing list of powerful integrations and webhooks helping your team save time and get more done.

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Already using Circleloop? All you need to do is link your CircleLoop Capsule accounts, check our set-up guide for more details.

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